Herb & More Ltd respects your privacy. This policy explains what personal data we collect through this website, why we collect it and the choices you have — in line with the UK GDPR, the EU GDPR and the Data Protection Act 2018.
01Who we are
The data controller responsible for your personal data is:
Registered in England & Wales, Company No. 12948210
Registered office: 48 Great Portland Street, London, W1W 7NE, United Kingdom
Email: info@herbandmore.co
02Data we collect
We only collect information that is necessary to respond to you and to run this website:
- Enquiries and quotation requests: your name, company, business email address, country and the details you share about your project.
- Catalogue requests: your business email address.
- Technical data: IP address, browser and device type, pages visited and essential session identifiers.
03How we use it
- To respond to you — answering enquiries, preparing quotations, sending samples or our catalogue (steps taken at your request before a contract).
- To run our business — keeping the website secure, preventing misuse and understanding how the site is used (legitimate interests).
- With your consent — optional analytics and functional cookies. You can withdraw consent at any time.
- To meet legal obligations — for example tax, accounting and food traceability records.
We never sell your personal data. We share it only with service providers who help us operate (such as hosting and email), under appropriate data-protection agreements.
04Cookies
Cookies are small text files stored on your device. We group them as follows:
Strictly necessary
Needed for the site to work — navigation, security and remembering your cookie choice.
Analytics
Anonymous statistics that show us which pages and products are most useful.
Functional
Remembers preferences such as language and catalogue view.
05Retention & security
We keep enquiry data only as long as needed to handle your request and any resulting business relationship, and accounting records for the period required by law. Personal data is protected with appropriate technical and organisational measures.
06Your rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Erase your data where we no longer need it.
- Restrict or object to processing, including direct marketing.
- Data portability — receive your data in a machine-readable format.
To exercise any of these rights, email info@herbandmore.co. We respond within one month, free of charge.
07Responsible sourcing
Herb & More has zero tolerance for modern slavery, forced labour and child labour in our own operations and supply chain. We expect every supplier and farming partner to respect fair working conditions and applicable labour laws.
08Complaints
If you are unhappy with how we handle your data, please contact us first so we can put it right. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.